CIMB bags 'Best Retail Bank in Malaysia' award

CIMB's Enhanced Virtual Assistant (EVA), the first chat-bot banking application in Association of South-East Asian Nations (Asean), also won 'Internet Banking Product of the Year' recently at a ceremony held in Tokyo, Japan.

CIMB Group Consumer Banking Chief Executive Officer, Samir Gupta, said the Best Retail Bank award was reflective of its continuous efforts to deliver great customer experience, in line with today's consumer expectations and also preference for online and mobile banking.

"This, coupled with CIMB's strong Asean network, contributes to a seamless banking experience for over 12 million of our retail customers," he said in a statement.

CIMB EVA, on the converse, is the epitome of banking made simpler, more secure and more convenient, he said.

"Customers can easily check their current or savings account balances, pay bills and perform mobile top-up through chat," he said.

The Asian Banker's International Excellence in Retail Financial Services Awards Programme is the most rigorous, prestigious and transparent awards programme for consumer banking in Asia-Pacific, Central Asia, West Asia and Africa.