Firefly introduces self check-in kiosks at Skypark Terminal

Community carrier, Firefly Airlines, has launched self-service check-in kiosks at SkyPark Terminal, Subang to offer a more hassle-free and user-friendly travel experiences to travellers.

In a statement today, Firefly said the operational initiatives were part of the airline's continuous effort to further enhance customer experience and minimise the inconvenience associated with check-in processes.

Its chief executive officer, Ignatius Ong, said the airline intended to alleviate most of the hassles of manual check-in and the queues especially during peak periods primarily for business people and/or commuters on the go.

"The new system allows real-time automated checks on self-printed boarding passes and passenger can proceed straight to the Customs, immigration and quarantine access point where their passes will be verified automatically by security officers," he said.

Ong said there were currently six self-check-in kiosks in operation at the SkyPark Terminal and Firefly was monitoring the usage of the kiosks and not ruling out the possibility of introducing them in other hubs such as Penang soon.

Meanwhile, information technology manager, Jimmy Tan, said going forward, the company planned to introduce mobile check-in facility.

"This will enable passengers to print their boarding passes by just flashing their smartphones with the QR code at the kiosks," he said.

Firefly, which started operation in 2007, currently operates a fleet of 12 ATR 72-500 turboprop aircraft out of Penang and Subang, connecting secondary destinations within the Indonesia-Malaysia-Thailand Growth Triangle as well as providing air linkages between Malaysia and Singapore.