Malaysia Airlines revamping meals to improve customer service

Malaysia Airlines Bhd is revamping its economy class meals on short and long-haul flights in efforts to improve customer service as part of its overall transformation process.

Chief Commercial Officer Paul Simmons said the new menu, which would see an overall improvement in ingredients used, would also see the protein size doubled and bigger portions plus better overall presentation of the meals.

He said the new menu, scheduled to be served this month on all outbound flights from Kuala Lumpur, are the result of an extensive meal development process based on feedback from customers.

"We have invested an additional 20 percent into the cost of creating the perfect menu to suit the variety of guests on Malaysia Airlines," he said in a statement today.

Simmons said the new investment in meals would also see the introduction of hot meals on short-haul flights and options tailored to specific routes.

He said more Malaysian dishes would also be served on flights between Kuala Lumpur to Australia including curry and rendang as part of the airline's move to provide a truly Malaysian experience.

"Malaysia Airlines is going through a period of rapid transformation as we are rebuilding to become one of the very best airlines in the world, focused on providing the best customer experience," he said.