Malaysia Airlines teams up with IGT, customers now can interact 24/7 with airline

Malaysia Airlines announced a partnership with Interglobe Technologies Pvt. Ltd (IGT) to enhance its customer service capabilities via social customer service support.

The partnership will enable the airline to provide 24/7 responses to passengers queries on Facebook as well as Twitter and in three different languages, English, Bahasa Melayu and Mandarin.

The agreement was signed between Malaysia Airlines’ Chief Commercial Officer Arved von zur Muehlen and IGT’s Chief Executive Officer, Vipul Doshi at Malaysia Airline’s innovation lab in Sepang.

Malaysia Airlines’ Chief Commercial Officer, Arved von zur Muehlen said, “Our customer is at the centre of everything we do and this collaboration will enable us to respond to our customers faster and more efficiently. We have been expanding and improving our customer service offering and this collaboration is an important component of that with constant support now provided for most issues they face.”

“Digital development has been the forefront of our customer experience and I am very pleased to announce this partnership with IGT, a leader in travel technology. This innovative solution will provide a 5-star digital experience for our customers worldwide,” he added.