Smith&Nephew opens new office in Kuala Lumpur to better support Malaysian customers and expand global shared services centre

KUALA LUMPUR: Smith+Nephew, the global medical technology business, today announced the opening of a newly expanded office in Kuala Lumpur creating a modern collaborative working environment for customer facing employees supporting healthcare professionals in Malaysia as well as Global Business Service (GBS) colleagues providing shared-services support across Asia-Pacific.

The new office is located at Bangsar South, a central business district in Kuala Lumpur.

The commercial team will be moving from Petaling Jaya with the new central location providing better access to many major hospitals and patient care centres.

The prime location is well connected with transport, and will support Smith+Nephew’s growth ambitions, including expanding its GBS team as the Asia Pacific hub for shared services.

MIDA Deputy CEO of Investment Development, Lim Bee Vian, MDEC CEO Mahadhir Aziz, MDEC Senior Vice President Investment and Brand, Raymond Siva, Smith+Nephew Managing Director South Asia, Joaquin Lasso and Smith+Nephew Senior Director Global Business Services Malaysia, Wee Shee Na officially opened the office on 30 June 2022.

“Smith+Nephew has been an important partner and we congratulate their expansion in Malaysia. This is testament to Malaysia’s appeal to investors, in capacities and capabilities of its talent, infrastructure and ecosystem.

"MDEC will strive to form further effective collaborations and facilitate the growth of our partners and the industry, in our goal to establish Malaysia as the digital hub of ASEAN,” said Mahadhir Aziz, CEO of MDEC.

Smith+Nephew’s flexible working arrangements were a key factor in the design of the office which offers conducive collaborative spaces for teams to meet in person or in a hybrid setting while also providing quieter spaces and personal booths for employees to work individually or in smaller groups.

The new office also includes green spaces, bringing plant life inside to create a calming environment, as well as interactive areas where employees can relax or play games.

Joaquin Lasso, Smith+Nephew Managing Director South Asia, commented: “This new office signifies Smith+Nephew’s commitment to Malaysia, both to build a commercial business supporting healthcare professionals and Malaysian patients, and also to grow our internal support services and create increased efficiencies across the region.

"Kuala Lumpur with its highly educated workforce and superb infrastructure is the right choice for this important investment.”