TNB to introduce more payment channels

Tenaga Nasional Berhad (TNB) strives to introduce more payment channels, including adding online services and appointing additional collecting agents.

The utility company is continuously making electricity bills payments easier and hassle free for its 8.4 million customers by leveraging and investing on new technologies as well as securing new partners as payment agents.

TNB senior general manager (customer service) distribution division, Kamaliah Abdul Kadir said TNB aimed to make its payment channels more accessible so that electricity bill payments could be made anytime, anywhere.

At present, TNB has 133 outlets comprising Kedai Tenaga, Urban Transformation Centres (UTC) and other payment agents located in highly populated urban areas in the peninsula.

"We have also installed payment kiosks at our very own Kedai Tenaga which open till 10pm, but only in selected locations. The number of kiosks will be increased to cater for a rising number of customers," she said in a statement, Saturday.

She said payment could also be made at Pos Malaysia offices, TM counters, participating local authorities or state water companies, Bank Rakyat, Alliance Bank, BSN and Agro Bank.

In some banks, TNB bills can be paid via cash deposit machines, automated teller machines (ATMs), phone banking or through online banking.

For added convenience, electricity bills can also be paid at 5,552 e-Pay outlets comprising Kedai Mesra Petronas, selected BHP and Petron petrol stations, Malaysia Building Society Berhad (MBSB) offices, as well as KK, Seng Heng, ESH, Onking, Ayamas, myMydin, mymart and pineapple computer outlets.

Electricity bill can also be paid via BSN's network of more than 5,000 registered bank agents nationwide.