7mil smartphone users exposed to cyber hackers

About seven million smartphone users nationwide are exposed to threats from cyber hackers who manipulate smartphones as tools in fraudulent activities to steal their money.

Bukit Aman Director of Commercial Crime Investigation Department, Datuk Syed Ismail Syed Azizan said the lack of awareness of the risks of smartphone security result in users being easy targets as victims.

"Their modus operandi is to send short messaging service (SMS) known as Trojan to consumers who unknowingly will be charged when replying to the SMS.

"Consumers only realise this after receiving high phone bills although they did not use the service," he told Bernama here recently.

The activity involving smartphones was detected via applications such as "Type-On" that when downloaded cause consumers to bear the cost although the victims had uninstalled the application.

Lookout Mobile Security was quoted by AFP as saying that worldwide users lost millions of dollars last year via malware and toll fraud that attack smartphone users for accessing applications from unofficial sources rather than trusted sources such as Apple or Google online shops.

Syed Ismail said police statistics recorded from January to September this year show that losses incurred form cyber crime via SMS or phone call totalled RM21.8 million.

The cyber hackers target users of internet banking or phone banking by hacking and abusing the network including purchases of goods online.

Online purchases recorded the highest losses of RM14.5 million (1,298 cases) followed by SMS or phone call with RM3.4 million (412 cases), hacking with RM3.3 million (24 cases) and internet banking and phone banking with RM590,000 (74 cases).

However, for abusing the network, there were no losses since it did not involve loss of property but extortion of victims such as using photographs and threatening words. It recorded 25 cases.

Syed Ismail said apart from the 7 million smartphone users, Malaysia has 7.7 million mobile internet users adding police will refer to the Malaysian Communications and Multimedia Commission (MCMC) for further action.

Based on reports received, consumers slapped with high phone bills only complained to the telecommunication companies (telcos) for explanation without taking further action.

"In this regard, they can also channel their complaints to MCMC which can compound telcos for making unreasonable charges. This way, we can detect fraud by cyber criminals."

He said the department strives to equip police with information communication technology (ICT) skills and information sharing between agencies within or outside the country.

"In line with the development of cyber crime, improvement in terms of equipment and special technologies such as hardware and software that must always be updated to ensure effectiveness," he added.

When contacted, MCMC declined to elaborate on the issue fearing that it would lead to the spread of such cases in Malaysia.