AirAsia resumes limited flights to and from Lombok

In a statement issued today, the low-cost carrier said it will also continue to operate limited flights to and from Bali.

AirAsia resumed limited flights to and from Bali yesterday following the reopening of the I Gusti Ngurah Rai International Airport on Wednesday.

The airline had cancelled all flights in Bali and Lombok on November 26, 2017 due to the eruption of Mount Agung which had grounded planes across the island last week, leaving thousands of tourists stranded.

AirAsia will also continue to monitor the situation closely and update its passengers on any developments.

Yesterday the airline said passengers on the affected flights between November 25 and December 10, 2017 will be entitled to choose from several available recovery options being offered.

This includes changing to a new travel date on the same route within 30 calendar days from the original flight date without additional cost.

Passengers are also allowed to retain the value of fare in their AirAsia BIG Loyalty account for future travel which is to be redeemed within 90 calendar days of the date of issue for a travel date of their choice.

Passengers can also opt to obtain a full refund in the amount equivalent to their booking which can be done strictly via the e-form available on support.airasia.com.

For passengers on flights between December 11 to 31, 2017, a new travel date on the same route up to January 31, 2018 will be offered without additional cost.

They also have the option of rerouting to another destination within the AirAsia network with fare difference applicable.

Passengers on these travel dates also have the option of retaining their credit account for future travel use with AirAsia.