Deputy Prime Minister Tan Sri Muhyiddin Yassin said the public service can be enhanced by strengthening the "choice agenda" concept of making available services based on the needs and demands of
customers.
He said that in this modern era of public service delivery, the issue of flexibility in providing services and giving the option to customers or citizens was a prerequisite in appreciation of their choices and aspirations.
"We do not deny that the other way of empowering users to shape the public service is to bring the element of choice into the public service," he said when opening the 17th Public Service Conference at the National Institute of Public Administration (Intan), here.
Also present were the Chief Secretary to the Government, Datuk Seri Dr Ali Hamsa, and the president of the Administrative and Diplomatic Service Association, Datuk Seri Zainal Rahim Seman.
The two-day conference, with the theme of "Public Services of the Future: Opportunities and Challenges", is attended by 350 public service officers, among them 20 from India, the Philippines, Singapore and Tanzania.
customers.
He said that in this modern era of public service delivery, the issue of flexibility in providing services and giving the option to customers or citizens was a prerequisite in appreciation of their choices and aspirations.
"We do not deny that the other way of empowering users to shape the public service is to bring the element of choice into the public service," he said when opening the 17th Public Service Conference at the National Institute of Public Administration (Intan), here.
Also present were the Chief Secretary to the Government, Datuk Seri Dr Ali Hamsa, and the president of the Administrative and Diplomatic Service Association, Datuk Seri Zainal Rahim Seman.
The two-day conference, with the theme of "Public Services of the Future: Opportunities and Challenges", is attended by 350 public service officers, among them 20 from India, the Philippines, Singapore and Tanzania.
