EPF introduces i-Citra withdrawal facility to help affected members

In a statement, the EPF said members can begin applying for the facility on the i-Citra online portal at icitra.kwsp.gov.my, with the first payment expected to be credited in the respective member accounts in August 2021.

All members below the age of 55 are eligible to apply for i-Citra, which would allow them to withdraw up to a maximum of RM5,000 subject to their total combined balance in both Account 1 and 2.

The approved withdrawal amount will be paid for a period of up to five months, with a fixed monthly payment of RM1,000 per month subject to savings balance and minimum of RM50.

An updated mobile number to receive the Transaction Authorisation Code (TAC) and an active personal bank account are required to facilitate the application process.

i-Citra is introduced in response to the challenges that EPF members are facing and was developed after careful consideration on how best to assist affected members while upholding the EPF mandate.

"While EPF remains committed to safeguarding members' retirement funds, we acknowledge the need to balance current demands against future needs and facilitate temporary relief for members amid the pandemic," it said.

For further information, members may refer to the EPF website at www.kwsp.gov.my, or contact i-Citra Hotline at 03-8922 4848.