IRB updates list of services during Phase One of PPN

In a statement today, it said appeal applications under Bantuan Prihatin Rakyat (BPR) can be made online at https://bpr.hasil.gov.my or by appointments at IRB branches, satellite offices and Revenue Service Centre from 8 am to noon according to the working days for each state.

"Applicants can also submit their complete appeal forms along with documents at the dropbox facility provided at all IRB offices including in Sabah and Sarawak," it said.

IRB said businesses at stamp duty counters in Branch Stamp Office were limited to customers or individual duty payers who could not register as users of the Stamp Assessment and Payment System (STAMPS) and by appointments only, while the rest including STAMPS agents were required to submit their applications and make payments via the online platform.

Meanwhile, it said the operating hours for payment counters in Kuala Lumpur, Kota Kinabalu and Kuching during Phase One of the PPN are from Monday to Friday from 8 am to noon.

IRB's Hasil Care Line and BPR hotline would operate from Monday to Friday from 9 am to 4 pm and Live Chat from 9 am to 5 pm based on the working days for each state, while the lines to the IRB headquarters and branches were closed, it said.

According to the statement, the frequently asked questions on tax matters during Phase One of the PPN are available on IRB's website at http://www.hasil.gov.my/pdf/pdfam/faq_pkp3_2.pdf.

The public can also make inquiries by contacting the IRB through Hasil Care Line at 03-8911 1000/603-8911 1100 (overseas) or HASiL Live Chat or Feedback Form on the IRB's official portal at https://maklumbalaspelanggan.hasil.gov.my/MaklumBalas/ms-my/.