Families of passengers on board flight MH370 have started accepting the reality of the tragedy, said the deputy director of the Department of Psychology Management.

Dr Abdul Jalil Hassan from the Department of Public Service said it means under the current situation family members can only receive updates if there was relevant evidence.

"However, there are also family members who can accept the fact with an open mind," he told reporters at the Everly Hotel here on Wednesday.

He added that the manner of counseling service provided for families who face any crisis or incident was generally divided into two forms, namely emotional and cognitive.

Dr Jalil said the emotional service was usually for those with moderate education whereas the cognitive was for those with higher education.