No reduction in fares for GrabFood delivery partners

Grab would like to clarify that *we did not reduce base fares for our delivery services*.

The recent concern raised by a delivery-partner was *due to a glitch in our system*, where he noted a discrepancy in his earnings.

We have since *rectified the issue*, and have transferred the shortfall to all affected partners, and *clarified the matter via our official communication channel to our partners on July 21*.

We apologise for the inconvenience this may have caused for our partners and would like to encourage our partners to reach out to us via our Facebook, or visit us at GDC should they have any further queries.

We wish to reassure all users, including our consumers and merchant-partners, that *Grab remains committed to supporting our delivery-partner community*.

Over the years we have introduced various efforts to support our delivery-partners. This includes *on-the-job protection with free personal accident coverage* and a *partnership with EPF to ease contribution*, and *up to 10% additional incentives for those applicable*.

We are also assisting our partners to *save on their operational expenses* (such as discounts on petrol, vehicle maintenance, daily necessities and more). Additionally, we also *introduced multiple promotions and campaigns* such as our recently launched GrabUnlimited *to help our partners*.

The subscription pack with more than 50 different discount vouchers aims to not only *increase sales for merchants*, but also provide *more jobs for our delivery-partners*.

As always, we want to remind all our delivery-partners to be safe while on the road.

Should they encounter any issues, please report to the relevant authorities and Grab.

To the public we would like to advise to not share any rumours or false allegations as to not cause panic.