NTP: Higher satisfaction over public transport

The Customer Satisfaction Survey for public transport to measure public satisfaction over public transport services has seen an increase in the satisfaction index from 48 percent in 2010 to 74 percent in 2015.

According to the National Transformation Programme 2015 Annual Report, the survey conducted by the Land Public Transport Commission (SPAD) in 2015 found that the commuters were most satisfied with rail services such as light rail transit (LRT), KTM Komuter and express rail link (ERL).

"The feedback shows that rail services becoming more reliable and efficient is appreciated on the ground. Rail services today are the cheaper alternative to private transportation as well as offer enhanced safety and comfort.

"Another major contributing factor to commuter satisfaction is the convenient interchange and interconnecting system between different rail services, incorporating a standardised ticketing system," the report said.

The Customer Satisfaction Survey for public transport is conducted yearly to capture public feedback on the public transport system.

The report said that with the Urban Public Transportation (UPT), the National Key Results Area (NKRA), aim to drive up the modal share of public transportation within Greater Kuala Lumpur (GKL) or Klang Valley to 40 percent of all commuters by 2030, it is necessary that the public transportation network is integrated, convenient, accessible, easy to use and affordable.

It said that throughout 2015, the UPT NKRA has seen both the addition of much-needed capacity to existing rail services as well as the construction of large-scale rail infrastructural projects.

"These are starting to come online, with the first Klang Valley Mass Rapid Transit (MRT) line scheduled to begin operations by the end of this year and full LRT Line Extension Project (LEP) to begin in the middle of this year," it said.

When the first phase of the Klang Valley MRT Sungai Buloh-Kajang line begins operation, residents of the Klang Valley who are constantly at the mercy of traffic jams can expect a game-changing transportation in the GKL or Klang Valley area.

The public can look forward to a clean, modern, fast and comfortable transportation system that allows them to travel from Sungai Buloh to Kajang in 88 minutes, the report said.