Rapid KL provides WhatsApp number for public to report on vandalism cases

In its continuous efforts to curb vandalism, Rapid Rail Sdn Bhd (Rapid KL) is providing a special mobile number for commuters to share images and feedback of their travel experience.

Rapid KL manages the urban rail services in the capital city like the LRT, MRT and the Monorail services.

“We appreciate any kind of feedback from our customers in efforts to continually improve our services and in guarding the precious public assets, which have been entrusted to us.

"These feedback – good and not so good – will be shared with the relevant parties to act accordingly. Hence, the launch of this new campaign,” said Rapid Rail Chief Executive Officer, Datuk Zohari Sulaiman in a statement today.

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Rapid KL said commuters are encouraged to share their feedback with the company by sending a Whatsapp message to +6010 766 4472.

They are encouraged to snap a picture and share the experience with Rapid KL.

This is also part of its initiative to make it easier for the public to channel their feedback.

Recently, Rapid KL has generated much buzz from netizens following its initiatives of sharing photos of commuters misusing its facilities, especially after the launch of the second phase of the Mass Rapid Transit (MRT) Sungai Buloh-Kajang Line stations.

Prasarana Malaysia Berhad head of group communications and strategic marketing, Lim Jin Aun told Astro AWANI that the idea to upload photos on the misuse of its facilities came from the its social media admin.

“Following the vandalism stories from the media, as well as photos from friends, we wanted to deliver the messages in a deliver manner, especially on our Facebook,” Lim said.

The images and feedback will be managed by the Rapid KL contact centre team members who would share the images and feedback with the relevant team members for further action, as well as with members of the public on need basis as part of the efforts to continually improve the service delivery and travel experience of its customers.