Flight RN180 scheduled to Kuala Lumpur International Airport 2 (KLIA2) at 11.10 am was not allowed to depart due to the technical problems.
A Rayani Air Customer Service officer told Bernama, “I was made to understand that the engineering division is still waiting for the replacement parts to fix the aircraft."
He also said the affected passengers were given a choice whether to use ferry and the bus services provided by the airline back to Kuala Lumpur or to get their airfares refunded.
Furthermore, another Rayani Air flight scheduled at 6.20pm had also been cancelled.
As a result, netizens opted for social media to express their dissatisfaction towards the airline’s professionalism.
They pointed out Rayani Air’s failure to provide clear explanation and reasonable solution.
Several netizens also noticed Rayani Air Facebook page was not accessible during the fiasco.
