Rayani Air chief executive officer, Ravi Alagendrran today apologised for the difficulties faced by the airline's customers in recent weeks.
According to a Facebook statement, the owner and founder of the country’s first syariah-compliant airline said that he has been in a state of despair for the inefficiencies in services by the company.
“As Rayani Air CEO, I humbly apologised to our loyal passengers and causing difficulties directly or indirectly in recent weeks.
MUST READ: Rayani Air suspends operations
READ: Please be truthful, Rayani Air staff tells CEO Ravi Alagendrran
READ: Rayani Air's last minute cancellations spark anger among passengers
READ: Rayani Air: Syariah-compliant according to Ahmad Shabery
“We, at Rayani Air are upset with the poor services and we will try our best to rectify and fix them.
“Rayani Air is a new airline in the country. We have a lot to improve and learn. Please continue in supporting us.
“Hopefully, the airline will remain relevant to all layers of the society without being prejudice to their skin colours for us to soar higher.
Alagendrran also said that Rayani Air will be back with improved and quality services.
“At Rayani Air, we wish to express our gratitude to the rakyat for flying with us. Thank you too to all Rayani Air employees who had been with us through ups and downs. Rayani Air will be back. Wait!!!
Transport Minister, Datuk Seri Liow Tiong Lai today said that the Department of Civil Aviation will send a temporary suspension letter to the airline tomorrow.
Rayani Air, on Friday confirmed that it has ceased operations effective Friday for restructuring plans of its services.
Following the minister’s statement today, the media social was flooded with mixed reactions and criticisms.
Social media users largely said that what happened was a lesson learnt and that the halal slogan meant nothing for businesses of any sort, if services offered were mediocre.
Rayani Air was established on January 19, 2015 and to date boasts more than 300 employees.
Kohilah Sekaran
Sun Apr 10 2016
Rayani Air: The young airline was established on January 19, 2015 and to date, boasts more than 300 employees. - File Photo
What to watch for ahead of US presidential inauguration
Here's a timeline of events between now and inauguration day.
The battle to reduce road deaths
In Malaysia, over half a million road accidents have been recorded so far this year.
Pro-Palestinian NGOs seek court order to stop Dutch arms exports to Israel
The Dutch state, as a signatory to the 1948 Genocide Convention, has a duty to take all reasonable measures at its disposal to prevent genocide.
How quickly can Trump's Musk-led efficiency panel slash US regulations?
Moves by Trump and his appointees to eliminate existing rules will be met with legal challenges, as many progressive groups and Democratic officials have made clear.
2TM: Consultations on PTPTN loans, admission to IPTA at MOHE booth
Consultations on PTPTN loans and admission to IPTA are among services provided at the Higher Education Ministry booth.
Kampung Tanjung Kala residents affected by flooded bridge every time it rains heavily
Almost 200 residents from 60 homes in Kampung Tanjung Kala have ended up stuck when their 200-metre (m) long concrete bridge flooded.
COP29 climate summit draft proposes rich countries pay $250 billion per year
The draft finance deal criticised by both developed and developing nations.
Bomb squad sent to London's Gatwick Airport after terminal evacuation
This was following the discovery of a suspected prohibited item in luggage.
Kelantan urges caution amidst northeast monsoon rains
Kelantan has reminded the public in the state to refrain from outdoor activities with the arrival of the Northeast Monsoon season.
Former New Zealand PM Jacinda Ardern receives UN leadership award
Former New Zealand prime minister Jacinda Ardern was given a global leadership award by the United Nations Foundation.
ICC'S arrest warrants for Netanyahu, Gallant an apt decision - PM
The decision of the ICC to issue arrest warrants against Benjamin Netanyahu and Yoav Gallant is apt, said Datuk Seri Anwar Ibrahim.
KTMB provides two additional ETS trains for Christmas, school holidays
KTMB will provide two additional ETS trains for the KL Sentral-Padang Besar route and return trips in conjunction with the holidays.
BNM'S international reserves rise to USD118 bil as at Nov 15, 2024
Malaysia's international reserves rose to US$118.0 billion as at Nov 15, 2024, up from US$117.6 billion on Oct 30, 2024.
Findings by dark energy researchers back Einstein's conception of gravity
The findings announced are part of a years-long study of the history of the cosmos focusing upon dark energy.
NRES responds to Rimbawatch press release on COP29
The Ministry of Natural Resources and Environmental Sustainability (NRES) wishes to offer the following clarifications to the issues raised.
Online Safety Bill and Anti-Cyberbullying Laws must carefully balance rights and protections
The Online Safety Advocacy Group (OSAG) stands united with people in Malaysia in the fight against serious online harms.
Malaysia's inflation at 1.9 pct in Oct 2024 - DOSM
Malaysia's inflation rate for October 2024 has increased to 1.9 per cent, up from 1.8 per cent in September this year.
Saudi Arabia showcases Vision 2030 goals at Airshow China 2024
For the first time, Saudi Arabia is participating in the China International Aviation & Aerospace Exhibition held recently in Zhuhai.
King Charles' coronation cost GBP 71mil, govt accounts show
The coronation of Britain's King Charles cost taxpayers GBP72 million (US$90 million), official accounts have revealed.
Couple and associate charged with trafficking 51.9 kg of meth
A married couple and a man were charged in the Magistrate's Court here today with trafficking 51.974 kilogrammes of Methamphetamine.