'Rayani Air will be back' - CEO, Ravi Alagendrran
Rayani Air: The young airline was established on January 19, 2015 and to date, boasts more than 300 employees. - File Photo
Rayani Air chief executive officer, Ravi Alagendrran today apologised for the difficulties faced by the airline's customers in recent weeks.
According to a Facebook statement, the owner and founder of the country’s first syariah-compliant airline said that he has been in a state of despair for the inefficiencies in services by the company.
“As Rayani Air CEO, I humbly apologised to our loyal passengers and causing difficulties directly or indirectly in recent weeks.
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“We, at Rayani Air are upset with the poor services and we will try our best to rectify and fix them.
“Rayani Air is a new airline in the country. We have a lot to improve and learn. Please continue in supporting us.
“Hopefully, the airline will remain relevant to all layers of the society without being prejudice to their skin colours for us to soar higher.
Alagendrran also said that Rayani Air will be back with improved and quality services.
“At Rayani Air, we wish to express our gratitude to the rakyat for flying with us. Thank you too to all Rayani Air employees who had been with us through ups and downs. Rayani Air will be back. Wait!!!
Transport Minister, Datuk Seri Liow Tiong Lai today said that the Department of Civil Aviation will send a temporary suspension letter to the airline tomorrow.
Rayani Air, on Friday confirmed that it has ceased operations effective Friday for restructuring plans of its services.
Following the minister’s statement today, the media social was flooded with mixed reactions and criticisms.
Social media users largely said that what happened was a lesson learnt and that the halal slogan meant nothing for businesses of any sort, if services offered were mediocre.
Rayani Air was established on January 19, 2015 and to date boasts more than 300 employees.
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