Telcos imposing hidden charges will face action - MCMC
JAILANI: Any consumer whose complaint to the telecommunications companies was not entertained could report the matter to the MCMC. - Filepic
The Malaysian Communications and Multimedia Commission (MCMC) will take action against any telecommunications company (telco) that imposes hidden charges for their services to consumers.
Deputy Communications and Multimedia Minister Datuk Jailani Johari said any consumer whose complaint to the telecommunications companies was not entertained could report the matter to the MCMC.
"The MCMC has set up a special Consumer Complaints Bureau to handle this matter and if it is not resolved, the commission will take action against the relevant telco.
"But in this matter, the telco should review the existing contracts...sometimes the contracts use words that are too small.
"This will make the consumer too lazy to read the terms and conditions, and they will sign the contract and feel that it is not anything important they should know," he said here today. - BERNAMA
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