Legoland Malaysia Public Relations Manager Deviga Doreraja said the hotel management had apologised personally to the actress and her family.
“We faced a mechanical issue with one of our lifts last night at the Hotel and we wish to once again apologise to the family involved over the incident. We are working closely with the relevant parties to ensure the matter is investigated thoroughly,” she said in a press statement sent to Astro AWANI today.
Deviga said when the incident happened, the lift was caught between two floors of the hotel.
She said the hotel management is working closely with the lift manufacturer Antah Schindler Sdn. Bhd to identify the technical problems leading to the incident.
On Sunday, Nora had uploaded the picture of herself and family trapped in the hotel lift on her Instagram account.
Nora said she, her sister and a bodyguard were trapped in the lift for an hour. She said they had tried to contact the lift attendant for 10 minutes before their call for help was noticed.
Nora said she was furious when the lift attendant told her that such incidents were common in the hotel.
