Independent panel to review problems of JPJ's 'MySIKAP' system

The Road Transport Department (JPJ) intends to appoint an independent panel to review the problems arising from the department's migration from the 'Sikap' to the MySIKAP computerised system on Nov 1.

Its director-general, Datuk Seri Ismail Ahmad, said the panel would seek a long-term solution to the MySIKAP hiccup that had slowed down transaction processes, causing customers to wait long to complete their business at JPJ offices.

"The independent panel will examine whether the vendor appointed has developed the system based on the requirements and specifications set by the department," he said in a statement, today.

He said the JPJ had directed the vendor to increase the capacity of the mainframe from 415 mips to 1,200 mips to accommodate the JPJ system.

Ismail said it was among the measures taken by the JPJ to solve the problem, which caused anxiety and dissatisfaction among the public when dealing with JPJ offices.

The JPJ has also opened service counters at all its offices nationwide, on Friday and Saturday in Kedah, Kelantan and Terengganu and on Saturday and Sunday in the other states, he said.

This procedure would continue until the MySIKAP system had stabilised, he added.

He said the JPJ had set up an operations room that would operate daily to monitor the system's performance and to receive complaints from all JPJ offices so as to come up with immediate solutions.